Frequently Asked Questions

What utilities are included in the rent?

We cover water, sewer, and trash. This helps make living at our community more affordable for you.

What is the parking situation?

We offer assigned on-site parking at no additional charge.

Do you allow pets?

We have a strict no-pet policy.

What credit score do I need to be approved?

We do not have a minimum credit score for approval. Instead, we review your full credit history along with other factors. For more information on our application requirements, feel free to contact our on-site team.

What is the neighborhood like?

The Embassy is ideally situated in Sherman Oaks, a premier suburban community known for its charm and central accessibility. Our location offers immediate proximity to the I-405 and US-101 freeways, ensuring a seamless Los Angeles commute. Residents enjoy an abundance of world-class dining and shopping options along the famous Ventura Boulevard, with the Sherman Oaks Galleria just minutes away. For those who love the outdoors, The Embassy is located near Balboa Park and Coldwater Canyon, offering beautiful trails for hiking and exploration. The surrounding area is also home to various garden and city parks, providing the perfect setting for picnics, sports, or evening walks.

What is the standard lease term?

Our standard lease term is 12 months.

Does the unit have an in-unit washer/dryer?

Our apartments do not include in-unit washers or dryers. However, we have an on-site laundry facility for our residents. You can pay with an app or use coins.

Does the unit have air conditioning?

All apartments are equipped with air conditioning. For unit-specific information, please contact our on-site team.

What appliances are included?

All of our apartment homes include a stove, oven, and refrigerator. In select apartments, you will also find a dishwasher and microwave.

What amenities are available?

The Embassy features a variety of community amenities designed for convenience and relaxation. Residents have access to an outdoor spa and BBQ area tucked away at the back of the property and surrounded by lush greenery, creating a perfect setting for grilling and social activities. For added convenience, the community also provides a professionally maintained on-site laundry facility.

Can I pay rent online?

Yes! We provide a resident portal that allows you to conveniently pay rent online and submit maintenance work orders.

What is the maintenance process?

We have a highly-rated in-house maintenance team dedicated to keeping our community in excellent condition. Residents can submit work orders through our online portal.

Who should I contact for urgent maintenance requests?

For urgent maintenance requests during regular business hours, please reach out to the on-site management team. After hours, residents receive an emergency maintenance contact number for situations that require immediate attention.

Are there security cameras?

Yes, we have 24/7 surveillance cameras throughout the property.

Are the locks changed between tenants?

Yes, we replace the locks in every apartment after a resident moves out.